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'Corrupt
Installation' reported when installing the Software.
Answer
1
If your computer has been set up with Multi Users, you may
need to log in to your computer as System Administrator
for the software to be installed.
Answer
2
If a 'Corrupt Installation' is reported when installing
our software from the web site, it could be because the
installation file has not downloaded fully, i.e. only part
of the file.
To solve
this, delete the file that has been downloaded and then
download the file again.
Check the file size is as quoted on the web (if available)
TESS full installation files are usually about 8mb and the
update files about 2mb.
If the
first file is not deleted before trying again the computer
may think it has already downloaded the file and will just
say it has been downloaded successfully, when in fact it
is still just the 'part' file on your computer.
If you
are unable to delete the downloaded file try saving the
file to a fresh location, or running the file from the web
rather than saving it. If none of this works then you may
need to delete the 'Temporary Internet Files' from 'Internet
Explorer'.
Notes:
To delete the downloaded file.
Use Windows explorer to locate the file.
Right Click the file.
Then click 'Delete' on the drop down list
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Reference:
Q081121a
Written : 21 November 2008
Revised :
TESS - Version 4.1.01
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