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Software
does not run at all when clicking the RTTESSv1 icon.
First
check the shortcut from the desktop is working.
Right Click 'RTTessV1 icon' on the desktop or in the programs
listings.
Then Click 'Properties'
Click 'Shortcut' tab
Click 'Find Target'
This
should then show a window with RTTessV1.exe highlighted.
If it does, double click the highlighted file to run the
software.
If not, the link on the shortcut icon is not correct.
Re install the Full installation of the software to correct
the Icon link
If the
program runs but nothing happens or the message below is
shown.
'TESSv14.EXE has stopped working'
Possible
Solution 1 :
On very rare occasions, a machine has a feature called Data
Execution Prevention (or DEP) enabled for all programs.
The vast majority of computers only have this feature enabled
for essential Windows programs only.
To determine
if this is what is happening here, follow the steps here:
1. Go to the Control Panel.
2. Double-click "System" which brings up a new
dialog.
3. Click on the "Advanced System Settings" under
"Tasks" on the left, which will also bring up
a new dialog.
4. Click the "Advanced" tab.
5. Click the top-most "Settings..." button (under
the "Performance" section), which will open another
dialog
6. Click the "Data Execution Prevention" tab.
If the option to enable the feature for all programs is
set, try setting it to essential Windows programs only,
reboot, and re-run the application.
If the problem persists, please let us know and also inform
us of the service pack level of the machine and the processor
which is being used.
If this
does not solve the issue please contact Software Support.
Do mention that you have seen this FAQ and it has not solved
the issue.
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Reference:
Q081127a
Written
: 27 November 2008
Revised :
TESS Real Time - Version 1.1.01
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