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Error
Message received - 'Unable to connect to Minute History
Socket'
This
is a message that is displayed from the IQfeed software,
to say it has been unable to reach the History Server to
retrieve the chart data.
Below
is a list of items that can effect the connection
1. Check you have the latest IQfeed software www.iqfeed.net
2. Firewall Settings
3. Internet Explorer Settings
4. Slower than expected Broadband connection.
5. Using Wireless Broadband connection (Wired is preferred)
6. If using VISTA, depending on your system setup, RTTESS
may need to be 'Run as Administrator'.
IQfeed
server issues - Re Booting the computer 'may' help
When logging onto the data feed a server is selected
by the IQfeed software from which it collects the historical
and current data. If there is a problem at the server end
it may not be able to respond - an error message may then
be displayed.
Switching the computer OFF then back ON, (full re boot)
allows the software to select a different data server. This
may or may not resolve the issue as the selection process
is somewhat random. Please contact IQfeed
for further assistance.
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If
the items on the list above do not solve the issue please
contact IQfeed who
should be able to assist. When contacting IQfeed, mention
that the software cannot connect to the History Server after
successfully logging in and their support staff should be
avble to provide assistance.
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Note:
Internet Explorer settings can be reset using the procedure
below:
Right Click 'Internet explorer'
Click 'Properties'
Click 'Advanced' tab
Click 'Restore Defaults'
The reboot the computer.
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Reference:
Q080925a
Written
: 25 September 2008
Revised : 24 February 2009
TESS Real Time - Version 1.1.14
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