|
When
trying to load a New Chart the 'Load Chart' button is grayed
out.
When opening a new chart the 'Load Chart' button will be
grayed out until a connection has been obtained with the
IQfeed software. It may that the IQfeed Login has been completed
but that the communication between RTTESS and IQFeed has
not been established.
Below
is a list of things that can effect the connection
1. Firewall Settings
2. Internet Explorer Settings
3. Slower than expected Broadband connection.
4. Using Wireless Broadband connection (Wired is preferred)
5. If using VISTA, depending on your system setup, RTTESS
may need to be 'Run as Administrator'.
6. Computer Re-Boot can help in certain cases (e.g. after
an unexpected software closure)
If the
items on the list above do not solve the issue please contact
IQfeed who should be able to assist. When contacting IQfeed,
mention that the "Load Chart button remains greyed
out after
successfully logging in" and their support staff should
be aware of what is required to provide assistance.
Note:
Internet Explorer settings can be reset using the procedure
below:
Right Click 'Internet explorer'
Click 'Properties'
Click 'Advanced' tab
Click 'Restore Defaults'
The reboot the computer.
-------------------------------------
Reference:
Q080502a
Written : 02 May 2008
Revised : 20 August 2008
TESS Real Time - Version 1.1.08
Return
to Question and Answer Listing
|
